Online fraud / UPI scam

What to do immediately after a scam, fraudulent transaction, or account takeover.

Cyber Safety← Back to scenarios

Quick rights

  • You can report quickly to improve chances of freezing funds.
  • You can demand acknowledgement/reference numbers for complaints.

What to do now

  1. Call 1930 immediately and report the fraud (keep reference number).
  2. Contact bank/payment app to block cards/UPI and reset credentials.
  3. Take screenshots: transaction IDs, chats, numbers, links, emails.
  4. File an online complaint and keep acknowledgement.

What NOT to do

  • Don't delete messages or links—save as evidence.
  • Don't click new links from the scammer or share OTPs.

What you can say

“I need to report a cyber fraud transaction. Here's the transaction ID and time.”
“Please block/freeze and give me a complaint/reference number.”

Emergency helplines

National Emergency
24x7
Call 112
Cyber Crime Helpline
24x7 • Report financial cyber fraud immediately.
Call 1930
NALSA / Legal Aid
Legal aid / advice referrals (availability varies by state).
Call 15100

Relevant legal provisions

Sections 66C / 66D — Identity theft & cheating by personation
Information Technology Act, 2000
Section 43 — Unauthorized access/damage to computer resources
Information Technology Act, 2000